Customer Relationship Management

Acquire new customers and better retain existing ones with Microsoft Dynamics CRM tailored to your business processes.

A well-designed Customer Relationship Management (CRM) system makes it easier to acquire new customers and better retain existing ones. Networx IT Solutions provides solutions based on Dynamics 365, a CRM application and platform from Microsoft that provides sales, services, and marketing capabilities that can run on-premises or
in the cloud.

Networx IT Solutions’s Customer Relationship Management Implementation service includes:

  • Assessment of your business process
  • Architecture recommendation -- i.e. on-premises vs cloud, modules, or licensing
  • Integration with Outlook and mobile devices
  • Permissions and access control

With CRM systems, one size does not fit all. For an implementation to really benefit the business, the system needs to “speak” the business jargon. Dynamics 365 is a highly customizable platform that can be tailored to every business scenario and Networx IT Solutions specializes in customizing Dynamics CRM to your needs.

Networx IT Solutions’s Customer Relationship Management Customization service includes:

  • Advanced customizations for on-premises or in-the-cloud implementations
  • Plugin development
  • Customization and automation with PowerApps and Microsoft Flow
  • Functionality enhancements and integration with other systems

Dynamics CRM can significantly increase your business productivity by allowing employees and managers secured access to your organization’s data from anywhere and on any device. The system supports access over the internet using a web browser or an app, without the need to connect through VPN first. You can now mobilize your workforce to gain better communications between the field and the back office.

Networx IT Solutions’s Dynamics CRM Mobility service includes:

  • Internet Facing Deployment (IFD) configuration
  • Setup of supporting technologies, including ADFS and Single-Sign-On (SSO)
  • Mobile workforce access through applications for phones and tablets

Dynamics CRM provides out-of-the-box reports and visual charts to help you gain better business insights based on day-to-day activities with zero effort. Data is highly visualized for easy understanding and quick analysis. In addition, the system supports custom reports tailored to your needs.

Networx IT Solutions’s CRM Business Insights offers:

  • Reports configuration and setup
  • Custom reports development
  • Reporting server setup and configuration

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